Hi, I'm Osa. I optimize learning solutions  with thoughtfully crafted content.

Content Developer | Instructional Designer | Knowledge Base Specialist

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Do you know how to delight upset customers?

What People Are Saying

Osa is one of the most dedicated and collaborative professionals I’ve ever worked with. Her leadership established company-wide orientation, onboarding, training, and documentation systems that substantially benefited staff, new and old, during a period of rapid scaling. The positive feedback has been tremendous, and the systems she created will long outlive her time here.

— Marco Cacchi, Director of Operations, The Shift Network

Osa brings meticulous attention to detail and a wise and empathic approach to learning and development in her curriculum design work. She routinely goes above and beyond expectations, cares deeply about superb quality in her L&D work, and is grounded, growth-oriented, and committed to excellence through refinements and constant improvement.

— Dawn Eidelman, Chief Education Officer, The Shift Network

One of the things that sets Osa apart is her incredible attention to detail and ability to make continual process improvements in her zones of responsibility. What’s more, her ability and passion for creating training materials and professional development pathways for employees is extraordinary.

— Sylvia Fry, Chief of Finance & Operations, The Shift Network

Osa brings excellence to all she does — always functioning from a place of optimization. After designing and establishing a Customer Support Specialist training program and Confluence resource center for our team, cross-departmental leadership recognized Osa's skills. Operations & HR recruited her to collaborate on the design and implementation of our employee orientation & onboarding process. Osa's big-picture view and her thoughtful attention to detail and process improvement make her an excellent program designer.

— Lillon Anderson, Senior Director of Customer Experience, The Shift Network