Learning Materials

Is Your Team Prepared for the Unexpected?

Instructional Video

This video is part of a 3-module training Prepare for the Unexpected: Documenting Mission-Critical Processes in Confluence, which prepares participants to create and manage libraries of their essential team processes. The video presents two scenarios illustrating the importance of documenting key employee tasks.

Audience: Department Documentation Leads responsible for documenting their teams’ key processes

Roles: Instructional Design, Online Course Development, Software Training, Video Editing, Copywriting, Narration, SME

Tools: PowerPoint, Camtasia, Adobe Audition, Snagit, Canva, YouTube

Managing Tasks in Asana

Software Tutorial Video

This video introduces Asana's task creation, assignment, and tracking features. The tutorial is part of a new-hire orientation program I developed for on online learning company.

Audience: New employees needing to learn the basics of Asana for their job role

Roles: Software Documentation, Instructional Design, Video Editing, Copywriting

Tools: Camtasia

How to Write Effective Instructions

Infographic

This infographic was designed to support a company-wide effort to build a knowledge base of mission-critical processes during the COVID-19 pandemic.

Audience: Department Documentation leads learning how to create and manage libraries of their essential team processes

Roles: Documentation, Instructional Design, Visual Design, Infographics

Tools: Canva

The 5 Ps of Documentation

Infographic

This infographic was designed to support a company-wide effort to build a knowledge base of mission-critical processes during the COVID-19 pandemic.

Audience: Employees documenting mission-critical processes and job information

Roles: Documentation, Instructional Design, Visual Design, Infographics

Tools: Canva

Phone Support Basics

Job Aid

This job aid was created as part of a 4-week, 8-module Customer Support Specialist training. The content orients new employees to their phone support responsibilities.

Audience: Customer Support Specialist new hires

Roles: Documentation, Job Aids, Instructional Design, Copywriting

Tools: Google Docs

Did my order go through?

Job Aid

This reference guide helps new Customer Support Specialists quickly identify one of many purchase-related issues a customer may be experiencing.

Audience: Customer Support Specialist new hires

Roles: Documentation, Infographics, Instructional Design

Tools: Lucidchart