Learning Materials
Is Your Team Prepared for the Unexpected?
Instructional Video
This video is part of a 3-module training Prepare for the Unexpected: Documenting Mission-Critical Processes in Confluence, which prepares participants to create and manage libraries of their essential team processes. The video presents two scenarios illustrating the importance of documenting key employee tasks.
Audience: Department Documentation Leads responsible for documenting their teams’ key processes
Roles: Instructional Design, Online Course Development, Software Training, Video Editing, Copywriting, Narration, SME
Tools: PowerPoint, Camtasia, Adobe Audition, Snagit, Canva, YouTube
Managing Tasks in Asana
Software Tutorial Video
This video introduces Asana's task creation, assignment, and tracking features. The tutorial is part of a new-hire orientation program I developed for on online learning company.
Audience: New employees needing to learn the basics of Asana for their job role
Roles: Software Documentation, Instructional Design, Video Editing, Copywriting
Tools: Camtasia
How to Write Effective Instructions
Infographic
This infographic was designed to support a company-wide effort to build a knowledge base of mission-critical processes during the COVID-19 pandemic.
Audience: Department Documentation leads learning how to create and manage libraries of their essential team processes
Roles: Documentation, Instructional Design, Visual Design, Infographics
Tools: Canva
The 5 Ps of Documentation
Infographic
This infographic was designed to support a company-wide effort to build a knowledge base of mission-critical processes during the COVID-19 pandemic.
Audience: Employees documenting mission-critical processes and job information
Roles: Documentation, Instructional Design, Visual Design, Infographics
Tools: Canva
Phone Support Basics
Job Aid
This job aid was created as part of a 4-week, 8-module Customer Support Specialist training. The content orients new employees to their phone support responsibilities.
Audience: Customer Support Specialist new hires
Roles: Documentation, Job Aids, Instructional Design, Copywriting
Tools: Google Docs
Did my order go through?
Job Aid
This reference guide helps new Customer Support Specialists quickly identify one of many purchase-related issues a customer may be experiencing.
Audience: Customer Support Specialist new hires
Roles: Documentation, Infographics, Instructional Design
Tools: Lucidchart